Refund Policy

Payments covered by this policy

This policy covers subscription and credit purchases from our service, operated by 苏州凝集科技有限公司. Refund requests are reviewed case by case. Submitting a request does not by itself approve a refund. Any mandatory consumer rights that apply to your purchase remain unaffected.

When to contact us

Contact support@swaphairstyle.com if you believe you were charged twice, a payment was unauthorized, a paid subscription or credit purchase was not delivered, or a service fault prevented you from using what you purchased. We will review the payment, delivery and relevant service records. For other refund reasons, explain the circumstances so we can review your request.

An AI result can differ from your expectations and should be reviewed before use. Dissatisfaction with a result, credits already used, unused credits or forgetting to cancel a renewal does not automatically establish refund eligibility. Tell us about a specific service problem and the affected task or purchase; applicable consumer rights still apply.

How to request a refund

Email support@swaphairstyle.com, preferably from your account email address, and provide:

1. Your account email address and the order or subscription identifier.
2. The purchase date, amount, currency and payment provider.
3. The reason for the request, including any duplicate charge or missing entitlement.
4. Relevant task identifiers, error details or redacted screenshots if the request concerns a service fault.

Contact us promptly after noticing an issue so it can be investigated. Do not send your password, full card number or card security code. If the order identifier is unavailable, provide the receipt and enough information to locate the purchase, with unnecessary payment details removed.

Review and payment return

We may ask for information needed to verify your account, purchase or issue. Our reply will explain the decision and, if approved, the refund amount and any related subscription or credit changes. Credits already used, credits returned after task failure, previous refunds and whether purchased access was delivered are relevant to the review.

An approved refund is processed through the payment provider used for the purchase, to the original payment method where supported. We will confirm the processing status and any information needed for the return. The payment provider and your bank determine when the returned payment appears; the time can vary by payment method and location.

Credits, cancellation and renewals

Returning generation credits after a failed task is not a refund of the purchase payment. Existing credits retain the validity period shown for their grant unless a confirmed refund or other account adjustment changes the corresponding entitlement.

Cancel a recurring subscription separately through Settings → Billing if you want to stop future renewals. A refund request alone does not stop renewal, and cancellation alone does not refund a completed payment. See the Cancellation Policy for the cancellation process and paid-period access.

Contact

For purchase, refund or billing questions, email support@swaphairstyle.com. Our contact address is Room 502, 5/F, Wendao Building, Building 2, No. 1 Ren'ai Road, Suzhou Industrial Park, Suzhou, Jiangsu, China. See the Terms of Service and Privacy Policy for the service operator and related policies.