Cancellation Policy

Automatic renewals

Monthly and yearly subscriptions renew automatically for the billing interval selected at checkout, unless cancelled. A yearly plan is charged as one yearly payment; the monthly equivalent displayed on the pricing page is not a monthly instalment. Your Billing page shows the current billing period and renewal date.

How to cancel

1. Sign in to the account that purchased the subscription.
2. Open Settings → Billing.
3. Choose Cancel subscription for your current subscription, or select Cancel from the subscription's actions menu.
4. Confirm the cancellation and check the resulting subscription status and end date.

Complete cancellation before the next renewal payment to stop that renewal. A cancellation takes effect only when the payment provider confirms it; opening or closing the confirmation dialog does not cancel a subscription.

If cancellation fails, the subscription does not appear in your account, or you cannot sign in, email support@swaphairstyle.com from the email address associated with your account. Include your subscription or order number, if available. Do not send passwords, full card numbers or card security codes. Contact us before the next renewal so we can help check the cancellation status.

Your current billing period

A confirmed cancellation stops future renewals. Your subscription remains available until the end of the billing period you have already paid for. The Billing page displays this end date. Once that period ends, the subscription does not renew and subscription-only benefits, including the ability to buy additional credit packs, end.

Existing credits and saved work

Cancelling a subscription does not itself revoke your existing credits or delete your account, conversations or images. Credits keep their original expiry dates; cancellation does not extend them. Check your credit records for the expiry of each grant or purchase. Additional generations continue to use credits.

Cancellation and refunds

Cancellation and a refund are separate actions. Cancelling does not automatically refund a payment that has already been completed. To ask about a payment, follow the Refund Policy. Any mandatory consumer rights that apply to your purchase remain unaffected.

Account and data requests

To request account closure or removal of personal information, email support@swaphairstyle.com. If you have an active subscription, cancel it separately and verify the cancellation; deleting a conversation or requesting account closure does not by itself stop recurring payments. See the Privacy Policy for information about data requests.